Warranty and Return Conditions
Guarantee Conditions: All products are under the guarantee of the manufacturers unless otherwise stated. In order for the guarantee conditions to be valid, you must definitely check the product at the time of the cargo delivery. If you see a damage, keep a record and do not get the product. Changes made to the product, deformation of the product, or deterioration of the original design of the product are not in the scope of the guarantee.
Return and Order Cancellation (Applied Only For Customers Delivered To Turkey Address)
-How can I return my order?
In order to complete the return process, you can inform us by filling out the contact form, or you can click on the "my orders" tab after entering your profile by logging in with your e-mail and password from the membership login section of our b2b.lovetti.com online store, and then you can start the return process by entering your reason for return by clicking on the return button that appears on the screen. You must send the relevant product to us in full with the package with a counter payment. You can send your return shipment by forwarding the information "Our company code for your UPS Cargo returns: A068A1" to the relevant personnel. If you send us the barcode label, the bag, and the invoice of the unused product you wish to exchange/return about your b2b.lovetti.com order, together with a note stating the reason for the change/return, your change/return process will be started.
Product:
Can be sent by forwarding the information "Company code of Lovetti with UPS cargo: 031V39" to the relevant personnel with a counter payment. UPS Courier Call Number: 4440033. Our delivery adress is: DUAÇINARI MAHALLESİ VİŞNE CADDESİ NO:192/A YILDIRIM/BURSA.
Can be sent by forwarding the information "Company code of Lovetti with DHL cargo:310988519 Lovetti" to the relevant personnel with a counter payment. Our delivery adress is: DUAÇINARI MAHALLESİ VİŞNE CADDESİ NO:192/A YILDIRIM/BURSA
Can be sent by forwarding the information "Company code of Lovetti with Yurtiçi cargo:316743259" to the relevant personnel with a counter payment Our delivery adress is: DUAÇINARI MAHALLESİ VİŞNE CADDESİ NO:192/A YILDIRIM/BURSA
-In how many days can I return my products?
The "Right of Withdrawal Without a Cause" is 14 days.
-To which address will I send my return?
DUAÇINARI MAHALLESİ VİŞNE CADDESİ NO:192/A YILDIRIM / BURSA
-How long does it take to get the refund for the price of the product?
All transactions related to the product that you have returned begin from the moment your product reaches us and are concluded within 1 week. All notifications about the return process are sent to your registered phone number via SMS and your registered e-mail address via e-mail. The exact time you see the refund amount on your statement may vary depending on the bank.
-How to return the product I purchased with the installment payment option?
The entire amount of the product you purchased with the installment payment option is refunded to your credit card. The refund of your return can be reflected on your card in installments by your bank.
-Can I return my order?
Provided that the product has not been used and its packaging has not been damaged, you can return the products in your order within 14 days of receiving it.
- Why is a returned product not accepted by our company?
If the product you have returned has been used, if the legal return period has exceeded 14 days, if the product has not been sent to our company in accordance with the terms of the return (return procedure: the product must come with a barcode, label, bag and properly folded), if the product has been sent in a crumpled and sloppy situation, your product will not be processed and sent back to you again.
- How many times can I use my right to exchange for free? You can use your exchange and return right once with free shipping. For additional change requests, the shipping cost will belong to the customer.